A timeline of the delayed 911 response to attack on Milwaukee woman

This timeline breaks down the delays in police response to an attack on a 99-year-old woman.

Milwaukee gets nearly 1 million 911 calls a year. This is how it works

About 160 staffers handle the day-to-day operations of taking and dispatching 911 calls in Milwaukee. This is how it works.

How 911 calls actually work, according to a former dispatcher

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.

Emergency services say 911 lines are down in several states as a mass IT outage causes havoc

Emergency lines have gone down in several US states after an IT outage sparked chaos across the globe.
The New York Times

‘We Just Always Expect It to Work’: 911 Outage Shows System’s Perils

The failure of the Massachusetts 911 system on Tuesday was the latest reminder of the potential problems faced by an emergency network that many say needs to be upgraded. By Nicholas Bogel-Burroughs ...
CNET

Calling 911: Tips You Must Know to Report an Emergency

Calling 911, and doing it efficiently, is a skill every person should learn and know by heart. It could truly be a matter of life and death. Time is of the essence when reporting an emergency. This is ...

Pennsylvania counties call for increased 911 call center funding

Counties face an $80 million shortfall in state funding for 911 centers that they are forced to pick up ...